Frequently Asked Questions

General

Q: Why can't I see any purchase orders? Your account may not be linked to a vendor. Contact your administrator to verify your account setup.

Q: Why is my PO data different from what I see in Cin7? PO data syncs from Cin7 every night. Changes made in Cin7 during the day will appear the next morning. Edits you make in this app (vendor reply values) are separate from Cin7 data.

Q: Can I edit a PO that's already been approved? No. Once a PO is approved (Confirmed status), it cannot be edited. If changes are needed, contact your PO Manager to discuss options.

Workflow

Q: I submitted my PO but realized I made a mistake. Can I undo it? Yes! While the PO is in Pending Approval status and hasn't been reviewed yet, use the Recall button to pull it back to New status for editing.

Q: Why is the Submit button grayed out? Check these requirements:

1. You must have no unsaved changes — click Save first
2. You must have uploaded a proforma invoice
3. The PO must be in New or Requires Revision status

Q: What happens when a manager rejects my PO? The PO moves to Requires Revision status. The rejection reason will appear in the activity feed. Make the requested corrections and resubmit.

Technical

Q: What browsers are supported? Chrome, Firefox, Edge, and Safari (latest versions). Internet Explorer is not supported.

Q: I'm getting a login error. What should I do? Try these steps:

1. Clear your browser cache and cookies
2. Try in an incognito/private window
3. Ensure you're using the correct email address
4. Contact your administrator if the issue persists